At cdrdownload.com, we provide digital products design files. Since these are downloadable digital products, our policy is slightly different from physical product stores. This Return & Refund Policy explains the conditions under which a refund may or may not be provided to our customers.

By purchasing or downloading any product from cdrdownload.com, you agree to the terms of this Return & Refund Policy.

1. No Returns for Digital Products

Unlike physical goods, digital downloads cannot be “returned” once they have been delivered to you. The reason is simple: once a digital file is downloaded, there is no way to ensure it hasn’t been copied, shared, or used. Therefore:

• We do not accept product returns under any circumstances.

• Please read the product description, preview images, file format details, and compatibility notes carefully before making a purchase.

2. Refund Eligibility

We do understand that certain exceptional situations may require a refund. We may issue a refund under the following circumstances:

• File Corruption/Error: If the file you downloaded is damaged, corrupted, or not functioning as intended.

• File Not Delivered: If due to technical issues (such as payment confirmation errors, wrong email, or system malfunction), the purchased file is not delivered.

• Mismatch with Description: If the product you received is completely different from its description or preview shown on our website.

In such cases, you must contact our support team within 3 days of purchase, providing order details and issue proof (e.g., screenshot of the error).

3. Non-Refundable Situations

We will not provide refunds in the following conditions:

• You purchased the product by mistake or changed your mind after purchase.

• You do not have the necessary software (e.g., CorelDRAW) to open the file.

• You ignored the product description, compatibility details, or requirements.

• You downloaded a free product, as free resources are not covered under this policy.

• You request a refund after significant time has passed (beyond 3 days of purchase).

4. Refund Process

• To request a refund, you need to email us at support@cdrdownload.com with your purchase ID, registered email, and the issue description.

• Our team will review your request within 2–4 business days.

• If approved, the refund will be processed to your original payment method within 7–10 working days (depending on your bank/payment provider).

5. Replacement Option

In certain cases, instead of issuing a refund, we may choose to provide:

• A corrected/fixed version of the file.

• An alternative product of equal value as replacement.
  This is done to ensure customer satisfaction while protecting our digital resources from misuse.

6. Contact for Refund Issues

If you face any issue regarding refunds, please contact us:

• Email: support@cdrdownload.com

• Response Time: Within 24–48 hours

• Working Days: Monday to Saturday

7. Policy Updates

cdrdownload.com reserves the right to update or make changes to this Return & Refund Policy at any time. Any updates will be posted on this page, and it is your responsibility to review the policy before making a purchase.